Reservations Policy:The Peruvian system of services and products sometimes are different from their country of origin. We suggest you carefully read the following:
In Peru us: We operate in regions where standards of accommodation, transport and services may not be those udtedes normally be expected. However, we strive with all diligence and ability to provide the best services for our tourists. Travelling in Peru requires flexibility, patience, open mind, a good sense of humor, and understanding that you can make changes without notice due to circumstances beyond our control. By booking any of our tours you agree with the necessary changes.
Thank you for choosing CUSCO EXPLORER Travel Agency, we ask that you read the following terms and conditions of travel to establish guidelines that we work within. Once we have received your application and deposit we will sign a contract under the following conditions.
CANCELLATION AND REFUND POLICYCUSCO EXPLORER Travel Agency reserves the right to cancel trips. If this is the case a full refund of the amount paid will be given, including the deposit. CUSCO EXPLORER Company is not responsible for additional expenses incurred by preparing for the trip (for example: non-refundable advance purchase air tickets, clothing, equipment, visa fees, medical expenses, etc.).
If you cancel or leave a multi-day trip for any reason:
Your Deposit of 50% of their travel hired, is non-refundable deposit on booking for treks and tours.
Full payment is required 48 hrs prior to departure failure to do so or organise an alternative payment system can result in CANCELLATION of your tour.
Cancellation up to 24 hours prior to departure, 10% refund of the total tour price. Cancellation in the 24 hours prior to departure, no refund.
CANCELLATION BY USCUSCO EXPLORER Travel Agency reserves the right to cancel a program in case any of the following circumstances occur: Client’s failure to pay the due balance of 60 or 20 days (according the booked program) prior to the departure date. In this case, the client will not have any right for the deposit refund.
Force majeure: Impossibility to operate the program due to unusual or unforeseen circumstances outside CUSCO EXPLORER’s control. Delays in departures on travel arrangements caused by technical problems, weather conditions, over-booking or closure of a hotel, strikes, riots, decisions by State Governments or Tourist Organizations altering the itinerary, the duration of the time spent in a city or even omitting a city or part of the itinerary due to the local situation. In such cases, CUSCO EXPLORER will propose viable solutions to operate the program or comparable travel arrangements. If any of the circumstances listed above occur during the course of the tour, we reserve the right to alter the scheduled itinerary accordingly and no compensation will be paid. We will make every reasonable effort to provide you with the booked program arrangements but changes may occur. If they are significant we shall, if possible, inform you before the departure date.
Again, we will offer comparable alternative arrangements. All additional expenses derived will be at the expense of the client. Please note that CUSCO EXPLORER Travel Agency will not be liable to reimburse additional expenses undertaken by the client in preparation for the tour, this including international tickets, used mileage awards and fees, cost of visas, immunizations, shots, among others.
ALTERATIONS BY YOUIf the client requests any amendments to the initial travel arrangements once a booking is confirmed, no amendment fee will be payable unless the program changes its nature significantly. Upon request of additional services such as train tickets, Machu Picchu, transportation, etc., CUSCO EXPLORER Travel Agency will charge an additional $50.00 for each solicited service except if the change is made in the 48 hours prior to the tour o trek, when the change will cost $100 per person. If due to the amendment, CUSCO EXPLORER should have to assume significant communication charges or other expenses, these would be payable by the client. If amendments are requested after the commencement of the tour, CUSCO EXPLORER Travel Agency will do its best to implement them, but we cannot guarantee that it will be possible. In the event of such an amendment being made, the client will be liable for any cancellation/retention charges that may be levied for the previously booked service and for any costs incurred by CUSCO EXPLORER in attempting to secure any revised arrangement.
CANCELLATION BY YOUIn case of cancellation by the client, this should be notified to CUSCO EXPLORER Travel Agency in writing. Please note that the program deposit is non-refundable. Such notification will only be deemed to have been given on receipt of your letter or e-mail, since we can only act on receipt. Please state the reason for cancellation as you may be covered by your insurance policy.
FOR CUSTOM PROGRAMS:If notification of cancellation is received more than 60 days before the departure, the client will only lose the deposit. For notifications received within 60 days of departure, cancellation charges are as follows:
-60 to 31 Days: 50% of program price
-30 to 16 Days: 75% of program price
-15 to the Day of Departure 100% of program price
FOR TREKS AND EXPEDITIONS:If notification of cancellation is received more than 30 days before the departure, the client will only lose the deposit. For notifications received within 30 days of departure, cancellation charges are as follows:
-30 to 16 Days: 75% of program price
-15 to the Day of Departure 100% of program price
For all cancellations within 30 days of departure, the unused trek permit will be returned as well as the return train ticket from Aguas Calientes to Cusco and the bus tickets from Machu Picchu to Cusco. Clients may be able to re-use the tickets by presenting them to the respective authorities and paying an additional amount, which varies depending on the ticket.
Cancellations received Fridays for program departures that weekend (Saturday, Sunday or Monday) will be treated as day of departure cancellation. We cannot give any allowance or refund for meals, rooms, excursions, etc. not taken, when these are included in the price of the tour. No refund can be made on lost, mislaid or destroyed travel tickets or vouchers. There will be no refunds made for cancelled or unused services whatsoever.
Any reimbursement expenses derived from a cancellation by you will not be assumed by CUSCO EXPLORER Travel Agency.
ACCEPTANCE OF RISKSome of CUSCO EXPLORER Travel Agency’s itineraries have been designed to provide participants with an exposure to the true nature of the environment visited. They therefore involve an element of personal risk and exposure to potential, which could result in physical or emotional injury, paralysis, death, or damage to the client, his/her property or to third parties. The client understands that such risks simply cannot be eliminated without jeopardizing the essential qualities of the activity and therefore assumes them as part of the tour. The client accepts that he/she is aware of his physical and health condition and that, under the knowledge of this he/she decides to undertake the abovementioned risks. The client excludes CUSCO EXPLORER Travel Agency from any responsibility linked to any accident or injury that may occur associated to the clients’ health, physical condition or other.
AUTHORITY ON TOURAt all times the decision of the company’s guide or representative will be final on all matters likely to endanger the safety and well-being of the tour group.
The client must at all times strictly comply with the laws, customs, and foreign exchange and drug regulations of Peru. Should the client fail to comply with the above, or should the client interfere with the well-being of the group then the guide or company representative may order the client to leave the tour without recourse to any refund.
TRAVEL DOCUMENTSIt is the responsibility of the individual traveler to secure the proper documentation prior to joining the program. The client must be in possession of a valid passport with at least six-month validity from the date of entry and all visas required for the whole of the journey. Any information or advice given by the company on visas, vaccinations, climate, clothing, baggage, special equipment, etc. is given in good faith but without responsibility on the part of the company.
RESPONSIBILITYThe company shall not be liable for any damage or loss if the failure to carry out the contract is:
1. Attributable to the client
2. Attributable to a third party unconnected with the provision of the services contracted for and the event is unforeseeable or unavoidable
3. Due to unforeseen and unusual circumstances beyond the company’s control, the consequences of which could not have been avoided even if all due care had to be exercised. The company will do its best to minimize the effects of matters outside its control, but cannot accept any liability for these matters which include political disputes, border closures, refusals of visas, industrial action, delayed flights, unforeseeable climate, strikes, war, civil disturbances, natural disasters, government actions, mechanical failures or any acts of God, among others. The client accepts to assume all extra costs derived by any of these factors.
CUSCO EXPLORER Travel Agency directly operates part of the services included in a program but also makes arrangements with hotels, transportation and other independent parties to provide you with the travel services you purchase. We do take all reasonable steps to ensure that organizations providing services maintain our quality standards. However, these parties are independent suppliers over whom we have no direct full control.
CUSCO EXPLORER Travel Agency can therefore not accept liability for negligence of the staff of these organizations. The participant waives any claim against CUSCO EXPLORER Travel Agency for any damage to or loss of property, injury or death due to any act or negligence of any airlines, surface transportation company, hotels or any person rendering any of the services or accommodations included.
CUSCO EXPLORER Travel Agency cannot be held responsible for any claim, losses, damages or delay of baggage or other properties, inconvenience, loss of enjoyment, upset and disappointment, distress or frustrations, whether physical or mental, resulting from the act or omission of any party providing the services. In the event of any service being withdrawn by any of our suppliers, CUSCO EXPLORER shall have no responsibility beyond refunding all monies paid by the participant for that service.
CLAIMS AND COMPLAINTSIf a client has a complaint against the company the client must first inform the tour conductor, guide or company representative while on the tour in order that the guide/representative can attempt to rectify the matter. Any further complaint must be put in writing to the company within 7 days of the end of the tour.
Venue for all claims or disputes shall be exclusively in Cusco, Peru, whose courts, using Peruvian Law, shall have exclusive jurisdiction. Damage claims against CUSCO EXPLORER Travel Agency shall be limited to the value of the particular item in dispute. Any liability is limited to the full price paid for the tour. In all cases the company specifically excludes all liability for indirect, incidental or consequential loss or expense including loss of profits.
CUSCO EXPLORER Travel Agency assumes responsibility for representations it makes, but not for those made by others and including, but not limited to, any employee of CUSCO EXPLORER Travel Agency or any independent travel agent.
Payment for reservations on any CUSCO EXPLORER Travel Agency program or tour shall constitute consent to all the provisions in the Booking Terms & Conditions set out herein and is binding on all tour and travel participants.
MEDICAL RELEASESWe require medical releases for prospective guests over 70 years of age and for various circumstances such as history of cardiovascular disease, chronic illness, and other conditions and factors.
Let know to the guides if you consume any medical tab, pill or chronic illness to prevent the any accident or emergency case, if you have the first aid kit bring for the trail will be very useful for member’s hikers.