IF I HAVE MORE QUESTIONS, HOW SHOULD I CONTACT CUSCO EXPLORER?"If you have more questions, do not hesitate to contact us. You can e-mail us or you can skype with us, see the Contact Us button on the website."
DO I HAVE TO BOOK ONLINE?Yes, our site is designed to make the booking as easy as possible and simple for you.
HOW FAR IN ADVANCE DO I NEED TO BOOK?This is a tricky one. We don’t know when other people will book, so it’s hard to know if and when the tour will fill up. Our advice is to book as soon as you’ve made the decision to travel, that way you won’t be disappointed. However, we can usually take bookings right up until the departure date if there are spaces left so take a look at the availability.
WHEN IS THE FINAL PAYMENT DUE?The final payment is due in full 30 days before the departure of your trip . If you’ve booked your trip within 56 days of the departure date, full payment is needed at the time of booking. Last minute bookings require payment up front before confirmation. Please note that long programs travel with more than 8 days more Up. Now for the trekking as Inca trail, Vilcabamba trek, Salkantay trek, etc. recommended booking 6-3 months in advance and making a deposit of 50% of the total price, the final payment can be made 2 days before the departure they can do so at the office of Cusco
IS THERE A STUDENT DISCOUNT?"CUSCO EXPLORER Tours provides student discounts of $30US with a valid ISIC card. Please let us know at the time of booking that you have this card and send us a scanned copy for our records. No Unversity cards are accepted – you can apply for an ISIC card at www.isic.org."
ARE THERE SHORT HIKES TO DO AROUND MACHU PICCHU?"Huayna Picchu is the mountain located directly behind the ruins of Machu Picchu. It rises approximately 300 meters higher than the ruins and takes 2 hours in total to hike up and down. It is recommended to allow 45minutes to reach the peak, 15min to enjoy the view, and 30min to descend.To climb it you do need to book in advance. The tickets are $ 65 per person, but only 400 people can climb it per day. The 400 tickets are divided into two groups: 200 hikers are allowed to begin early and 200 more at 10am. For both start times, the tickets are provided at the Inca Road Check Point. Please speak with your guide the night before you arrive to Machu Picchu if you are interested in this optional hike."
ONCE I ARRIVE AT MACHU PICCHU, HOW LONG WILL I BE GIVEN TO ENJOY IT?"Hikers will arrive at the Sun Gate at approximately 6.30 am the walk one more hour to Machu Picchu. You will then have a 2 hour guided tour of the sacred city. After the tour ends, you will have approximately 3 additional hours to enjoy and explore the ruins on your own."
HOW MUCH SHOULD I PLAN TO GIVE IN TIPS TO MY GUIDES, PORTERS AND CHEFS?"The tips for the guides, cook and porters is not included in the price you paid for your tour. However is something extra present to your staff after a special Inca trail,however you must know that tips are not mandatory and instead you must take from different view of point as saying thanks after making successfully your trip to machupicchu."
WHAT SHOULD I PACK?Once you’ve confirmed your booking we will send out a detailed pre-departure information pack covering all sorts of practical information, including a general packing list and any other special items you may need to bring.
WHAT IMMUNISATIONS DO I NEED?Immunisations vary from country to country and we strongly recommend you visit your local doctor to discuss health requirements for your trip. They will advise you about appropriate inoculations. In some places anti-malaria especially for the Amazon, medication may also be required. Some vaccines need to be administered a few weeks before departure, so allow plenty of time. It is also important that you obtain a certificate of vaccination to bring on your trip. Please note that in some cases a certificate of vaccination is compulsory in order to obtain a visa.
DO I NEED TO TAKE ANY MEDICAL SUPPLIES?Your pre-departure information pack will contain a suggested list of items to bring, but it doesn’t cover medications. We recommend you carry personal medical items for managing common minor ailments such as colds, diarrhoea, blisters and sore throats etc. Travellers who take regular medication should take an appropriate supply. Asthma sufferers should ensure that they have an adequate supply of their routine medicine as some major cities have high levels of smog.
HOW MUCH LUGGAGE CAN I TAKE?As a general rule you should pack light but bring all the essentials. Leave space in your luggage for souvenirs. You will be required to carry your own bags, and sometimes you will need to lift it on and off public transport, so you should consider using a backpack or soft duffel bag. Suitcases are okay on some of our trips, but not always practical (particularly on the cobbled streets of Cusco, Arequipa, Puno y otras ciudades). Each airline has specific rules about luggage allowances – check directly with them or ask your travel consultant to confirm for you.
WILL I BE ABLE TO DO LAUNDRY?Some places we stay have laundry facilities, and those that don’t may have laundry facilities nearby. It is a good idea to bring some travel wash and a travel clothesline to cut down on packing space. It is particularly useful if you are on a multi-day activity adventure, such as trekking in remote areas.
DO I NEED A SLEEPING BAG?It depends on the trip. We will let you know in the pre-departure information pack that is sent out to you on confirmation of your booking.
DO I NEED TO GET A VISA FOR MY TRIP?Many countries require you to have a visa before arrival. After you’ve booked your trip we will send you a pre-departure information pack containing all the visa information. It’s best to get visas sorted in advance because the processing time can be quite long.
DO I NEED TO TAKE TRAVEL INSURANCE?Yes. Travel insurance is compulsory. Domestic government medical insurance and private health schemes will not cover you in most overseas countries. Peregrine has a policy designed to cover participants in our programs; please ask your consultant for full details. You may take other cover, of course, but you must be adequately insured before participating in our tours. Please check the terms of the policy carefully, particularly the limits of cover (eg. for replacement of photographic equipment, baggage loss etc) and the procedure for making claims (most policies stipulate that claims must be made within a certain time after completion of your journey). Your policy MUST cover medical costs in case of hospitalization, emergency travel and repatriation. If you are going on one of our activity holidays, make sure your insurance covers you for this activity. Once you have paid your deposit or full payment, certain fees will apply if you cancel. Therefore we recommend taking insurance at the time of booking to protect yourself against unforeseen circumstances. Your Cusco Journeys & Adventure leader will need two copies of your policy – the Tour Leader and our Ground Operator will keep one copy each in the unlikely event of an emergency. The copies must show the policy number and the emergency hotline phone number.
CAN I GET ONLINE WHILE TRAVELLING?You’ll be able to access the internet in most cities, and unless you’re on Trekking or in the desert your tour leader can point you in the direction of an internet cafe. Be aware that the connectivity can be slow, unreliable and expensive in some citys.
WILL MY MOBILE PHONE WORK OVERSEAS?Your mobile will probably work in most major cities. Check with your service provider before you go if they have a reciprocal agreement with the countries you are travelling to and make sure you get international roaming turned on.
I AM GOING ON AN ACTIVITY HOLIDAY (TREKKING, RAFTING, ETC). DO I NEED TO PACK DIFFERENTLY?Probably. Once you’ve confirmed your booking with us, we send you an information pack that is specific to the trip you’re going on. So if you’re doing the inca trail, salkantay trek, Vilcabamba trek, or Rafting through Apurimac River, we’ll send you all the relevant information before your departure date. If you still have questions or want more information you can always contact us via email, phone or pop in for a chat.
WHAT ACTIVITIES CAN I DO ON A FAMILY TRIP?Our family trips are like all our other trips – varied activities featuring lots of encounters with locals. You could be discovering Peru’s ancient Incas history before visiting Sacred Valley, or riding an Horses in Sacsayhuaman. We often include fun physical activities like example kayaking, cooking, fishing and snorkelling, but we know that it’s important your family has time to relax as well. Where possible we choose hotels. Any activities always finish relatively early so you’re comfortably settled at your hotel by evening.
CAN WE GO AS A PRIVATE GROUP?Of course! If there’s a minimum of two people, pick an existing itinerary and contact us and we can arrange the trip as a private tour. Or if you’re after something a bit different, if you have a minimum of seven people for a trip, contact us and we can put together a tailored and personally designed itinerary for you. We have a Privates Group team that works with families, groups of friends, schools, clubs and charities to put together the perfect trip for them. Our team can help you decide on a country or destination that best suits your needs, provide specialist advice on your chosen destination such as the best time to visit, cultural expectations and so on, and provide support while you make decisions on which itinerary works best for your group.
CAN I JUST DO PART OF THE TOUR?Unfortunately it is not possible to do sections of our tours. However, some of our longer tours are made up of smaller tours completed back-to-back, so it might be possible to book a shorter trip separately.
DOES THE TOUR PRICE INCLUDE INTERNATIONAL FLIGHTS?