F.A.Q.

IF I HAVE MORE QUESTIONS, HOW SHOULD I CONTACT CUSCO EXPLORER?

"If you have more questions, do not hesitate to contact us. You can e-mail us or you can skype with us, see the Contact Us button on the website."

DO I HAVE TO BOOK ONLINE?

Yes, our site is designed to make the booking as easy as possible and simple for you.

HOW FAR IN ADVANCE DO I NEED TO BOOK?

This is a tricky one. We don’t know when other people will book, so it’s hard to know if and when the tour will fill up. Our advice is to book as soon as you’ve made the decision to travel, that way you won’t be disappointed. However, we can usually take bookings right up until the departure date if there are spaces left so take a look at the availability.

WHEN IS THE FINAL PAYMENT DUE?

The final payment is due in full 30 days before the departure of your trip . If you’ve booked your trip within 56 days of the departure date, full payment is needed at the time of booking. Last minute bookings require payment up front before confirmation. Please note that long programs travel with more than 8 days more Up. Now for the trekking as Inca trail, Vilcabamba trek, Salkantay trek, etc. recommended booking 6-3 months in advance and making a deposit of 50% of the total price, the final payment can be made 2 days before the departure they can do so at the office of Cusco

IS THERE A STUDENT DISCOUNT?

"CUSCO EXPLORER Tours provides student discounts of $30US with a valid ISIC card. Please let us know at the time of booking that you have this card and send us a scanned copy for our records. No Unversity cards are accepted – you can apply for an ISIC card at www.isic.org."

ARE THERE SHORT HIKES TO DO AROUND MACHU PICCHU?

"Huayna Picchu is the mountain located directly behind the ruins of Machu Picchu. It rises approximately 300 meters higher than the ruins and takes 2 hours in total to hike up and down. It is recommended to allow 45minutes to reach the peak, 15min to enjoy the view, and 30min to descend.To climb it you do need to book in advance. The tickets are $ 65 per person, but only 400 people can climb it per day. The 400 tickets are divided into two groups: 200 hikers are allowed to begin early and 200 more at 10am. For both start times, the tickets are provided at the Inca Road Check Point. Please speak with your guide the night before you arrive to Machu Picchu if you are interested in this optional hike."

ONCE I ARRIVE AT MACHU PICCHU, HOW LONG WILL I BE GIVEN TO ENJOY IT?

"Hikers will arrive at the Sun Gate at approximately 6.30 am the walk one more hour to Machu Picchu. You will then have a 2 hour guided tour of the sacred city. After the tour ends, you will have approximately 3 additional hours to enjoy and explore the ruins on your own."

HOW MUCH SHOULD I PLAN TO GIVE IN TIPS TO MY GUIDES, PORTERS AND CHEFS?

"The tips for the guides, cook and porters is not included in the price you paid for your tour. However is something extra present to your staff after a special Inca trail,however you must know that tips are not mandatory and instead you must take from different view of point as saying thanks after making successfully your trip to machupicchu."

WHAT SHOULD I PACK?

Once you’ve confirmed your booking we will send out a detailed pre-departure information pack covering all sorts of practical information, including a general packing list and any other special items you may need to bring.

WHAT IMMUNISATIONS DO I NEED?

Immunisations vary from country to country and we strongly recommend you visit your local doctor to discuss health requirements for your trip. They will advise you about appropriate inoculations. In some places anti-malaria especially for the Amazon, medication may also be required. Some vaccines need to be administered a few weeks before departure, so allow plenty of time. It is also important that you obtain a certificate of vaccination to bring on your trip. Please note that in some cases a certificate of vaccination is compulsory in order to obtain a visa.

DO I NEED TO TAKE ANY MEDICAL SUPPLIES?

Your pre-departure information pack will contain a suggested list of items to bring, but it doesn’t cover medications. We recommend you carry personal medical items for managing common minor ailments such as colds, diarrhoea, blisters and sore throats etc. Travellers who take regular medication should take an appropriate supply. Asthma sufferers should ensure that they have an adequate supply of their routine medicine as some major cities have high levels of smog.

HOW MUCH LUGGAGE CAN I TAKE?

As a general rule you should pack light but bring all the essentials. Leave space in your luggage for souvenirs. You will be required to carry your own bags, and sometimes you will need to lift it on and off public transport, so you should consider using a backpack or soft duffel bag. Suitcases are okay on some of our trips, but not always practical (particularly on the cobbled streets of Cusco, Arequipa, Puno y otras ciudades). Each airline has specific rules about luggage allowances – check directly with them or ask your travel consultant to confirm for you.

WILL I BE ABLE TO DO LAUNDRY?

Some places we stay have laundry facilities, and those that don’t may have laundry facilities nearby. It is a good idea to bring some travel wash and a travel clothesline to cut down on packing space. It is particularly useful if you are on a multi-day activity adventure, such as trekking in remote areas.

DO I NEED A SLEEPING BAG?

It depends on the trip. We will let you know in the pre-departure information pack that is sent out to you on confirmation of your booking.

DO I NEED TO GET A VISA FOR MY TRIP?

Many countries require you to have a visa before arrival. After you’ve booked your trip we will send you a pre-departure information pack containing all the visa information. It’s best to get visas sorted in advance because the processing time can be quite long.

DO I NEED TO TAKE TRAVEL INSURANCE?

Yes. Travel insurance is compulsory. Domestic government medical insurance and private health schemes will not cover you in most overseas countries. Peregrine has a policy designed to cover participants in our programs; please ask your consultant for full details. You may take other cover, of course, but you must be adequately insured before participating in our tours. Please check the terms of the policy carefully, particularly the limits of cover (eg. for replacement of photographic equipment, baggage loss etc) and the procedure for making claims (most policies stipulate that claims must be made within a certain time after completion of your journey). Your policy MUST cover medical costs in case of hospitalization, emergency travel and repatriation. If you are going on one of our activity holidays, make sure your insurance covers you for this activity. Once you have paid your deposit or full payment, certain fees will apply if you cancel. Therefore we recommend taking insurance at the time of booking to protect yourself against unforeseen circumstances. Your Cusco Journeys & Adventure leader will need two copies of your policy – the Tour Leader and our Ground Operator will keep one copy each in the unlikely event of an emergency. The copies must show the policy number and the emergency hotline phone number.

CAN I GET ONLINE WHILE TRAVELLING?

You’ll be able to access the internet in most cities, and unless you’re on Trekking or in the desert your tour leader can point you in the direction of an internet cafe. Be aware that the connectivity can be slow, unreliable and expensive in some citys.

WILL MY MOBILE PHONE WORK OVERSEAS?

Your mobile will probably work in most major cities. Check with your service provider before you go if they have a reciprocal agreement with the countries you are travelling to and make sure you get international roaming turned on.

I AM GOING ON AN ACTIVITY HOLIDAY (TREKKING, RAFTING, ETC). DO I NEED TO PACK DIFFERENTLY?

Probably. Once you’ve confirmed your booking with us, we send you an information pack that is specific to the trip you’re going on. So if you’re doing the inca trail, salkantay trek, Vilcabamba trek, or Rafting through Apurimac River, we’ll send you all the relevant information before your departure date. If you still have questions or want more information you can always contact us via email, phone or pop in for a chat.

WHAT ACTIVITIES CAN I DO ON A FAMILY TRIP?

Our family trips are like all our other trips – varied activities featuring lots of encounters with locals. You could be discovering Peru’s ancient Incas history before visiting Sacred Valley, or riding an Horses in Sacsayhuaman. We often include fun physical activities like example kayaking, cooking, fishing and snorkelling, but we know that it’s important your family has time to relax as well. Where possible we choose hotels. Any activities always finish relatively early so you’re comfortably settled at your hotel by evening.

CAN WE GO AS A PRIVATE GROUP?

Of course! If there’s a minimum of two people, pick an existing itinerary and contact us and we can arrange the trip as a private tour. Or if you’re after something a bit different, if you have a minimum of seven people for a trip, contact us and we can put together a tailored and personally designed itinerary for you. We have a Privates Group team that works with families, groups of friends, schools, clubs and charities to put together the perfect trip for them. Our team can help you decide on a country or destination that best suits your needs, provide specialist advice on your chosen destination such as the best time to visit, cultural expectations and so on, and provide support while you make decisions on which itinerary works best for your group.

CAN I JUST DO PART OF THE TOUR?

Unfortunately it is not possible to do sections of our tours. However, some of our longer tours are made up of smaller tours completed back-to-back, so it might be possible to book a shorter trip separately.
DOES THE TOUR PRICE INCLUDE INTERNATIONAL FLIGHTS?

The prices quoted on the site do not include international flights. But our partnerships with the major airlines means we can get you the best price on flights for your intended travel dates. Just ask.

CAN I BOOK THROUGH A TRAVEL AGENT?

Yes. CUSCO EXPLORER offers a full travel agency service – for example, we can handle your booking.

I AM A SINGLE TRAVELLER, IS THAT A PROBLEM?

Not at all. Every year we take thousands of single travellers around the world. And because all our trips are twin-share (single ladies share with ladies, chaps with chaps), there’s no single supplement to pay. Of course if you’d prefer to have your own room (at a little extra cost) we can arrange this on most trips. Let us know when you book.

ARE THERE ANY AGE LIMITS?

There is no specific age limit on our tours, but the majority of Cusco Journeys & Adventure travellers are in their 20s and 65s. Some of our trips involve walking on rocky terrain, cycling and climbing stairs so check the trip notes to see if a trip is right for you.

HOW MANY PEOPLE WILL BE ON THE TRIP?

The maximum group size on all trips is 16, and groups usually consist of about 2 travellers.

WHAT’S INCLUDED IN THE TRIP COST?

An experienced English-speaking Guide local to the region, all transport (mostly private), all accommodation, sightseeing and entrance fees, many meals as indicated, 24 hour local emergency support, local and specialist guides where needed, quality equipment where needed (including trek packs and bikes)

DO I NEED TO TIP THE LOCAL GUIDE?

Your tour leader or Guide works hard to ensure you have a great trip, so please don’t hold back if you feel they have earned a tip for their efforts. You can choose to tip them individually or make a group presentation at the end of the tour.

CAN I BRING GIFTS FOR PEOPLE?

If you want to bring gifts for local people please ensure they are useful, like pens or school books and not lollies. We urge you to distribute gifts in an organised and responsible manner – either through the headmaster of a school or the director of a charity. You could even ask your tour leader for advice on the most beneficial approach, and they might have ideas of what you could buy locally that would be useful. Some children, and even adults, might ask for things as you pass them on the street or in villages. Handing them something might bring you each a moment of joy but it only encourages begging and is destructive in the long term.

WHY DO YOU USE LOCAL TOUR GUIDES?

One of the main reasons travellers choose CUSCO EXPLORER is because we use tour leaders who were born and raised in the region. They are highly qualified, speak excellent English and boast intimate knowledge of their homeland. Travelling with a local leader means you will enjoy a local perspective, meeting their friends along the way, eating where the locals eat and seeing sights you won’t find in guidebooks. Aside from the benefit to you we are providing income and training to local people. We work to ensure our staff and local partners are the best in the business. Throughout the regions we visit, our operators possess a wealth of knowledge and experience so you can be confident you’re in safe hands. They are out in the field, continually monitoring and refining our adventures to ensure we offer the most innovative trips, as well as the best value for money.

HOW MUCH FREE TIME IS THERE?

All our trips are a combination of organised activities and free time. Our detailed itineraries give you an idea of how much free time to expect. It also depends on the trip, eg. some of our long travel tours may have less free time than other trips. Many of your most memorable experiences will occur when you branch out and do your own thing, so we know it’s important that you have time to yourself. The framework is in place and the details are taken care of, but on many days you decide what you want to see and do.

WILL THERE BE TIME TO EXPLORE THE START AND FINISH CITIES OR SHOULD I ALLOW EXTRA TIME?

Despite designing balanced itineraries that allow you to explore the places you are visiting, we know there is always more to discover. So if you want to arrive early or extend your visit after the trip has finished we can help arrange additional accommodation. We also have trip extensions around some of the start and end cities, for example many people add a Titicaca Lake extension of their doing Vilcabamba trek to the end trip!

WHAT STANDARD OF HOTELS SHOULD I EXPECT?

You’ll stay in centrally located, comfortable accommodation with private amenities. We generally choose smaller hotels to avoid large chains, and some itineraries even offer authentic homestays. The trip notes will tell you if accommodation differs from the regular style.

WHAT WILL THE FOOD BE LIKE?

We love introducing you to the flavours of the world. Our leaders are local to the regions you visit, meaning they can take you to out of the way places for the most interesting cuisine. Their local knowledge comes in handy for deciphering menus and you can get tips on local delicacies and the most interesting markets to visit.

I’M A VEGETARIAN OR HAVE SPECIAL DIETARY NEEDS, IS THAT A PROBLEM?

No problem. Just let us know in advance so we can inform our local leaders. That way they can make sure you are looked after in the local restaurants. Keep in mind that in some places your diet might be slightly limited, as meat often forms an integral part of the local diet.

WHAT HAPPENS IF I ARRIVE AT MACHU PICCHU AND THEN DECIDE TO STAY AN EXTRA NIGHT, CAN I CHANGE MY TRAIN TICKET?

It is still possible to make changes to your return train ticket if you decide to stay an extra night at Aguas Calientes. You will have to take your train ticket personally to the train station in Aguas Calientes and ask them to change the return date of your ticket. You will probably be asked to pay an extra administrative fee and changing the ticket will be subject to availability of spaces the following day. If you change your ticket for a cheaper service then you will not be refunded the difference!.